EndOfLifePolicy

Software End of Service Process Description

Please see below for the EOS (End of Service) for software versions. Software licenses purchased under the Legacy Perpetual License model and have an active support and maintenance contract will receive critical patch and maintenance updates on 8.x releases after September 2019. After September 2019, new features and capabilities will be added to the 9.x major release version branch only, and not added to 8.x release builds. Customers who are on the subscription licensing plans have unlimited access to upgrades regardless of version. Customers who purchased perpetual 8.x licenses are encouraged to move to the flex subscription model for the advantages itemized below.

Legacy Perpetual Model (v8.x – EOS as of July 2022)

– Locked to version 8.x, maintenance mode only in September, 2019

– Locked to Forum Sentry Gateway Form Factor (Windows, Linux, VM, Amazon)

– Instance-Based only

– Support and Maintenance required to be renewed yearly at separate cost

– End of Service for v8 releases is July 2022

Perpetual Model (v9.x)

– Locked to version 9.x

– Locked to Forum Sentry Gateway Form Factor (Windows, Linux, VM, Amazon)

– Instance-Based only

– Support and Maintenance required to be renewed yearly at separate cost

– End of Service for v9 releases is July 2027

Flex and Flex+ License Subscription Models (any version x8.x, v9.x, and higher)

– No version lock, no upgrade costs, unlimited upgrades

– Any form factor of Forum Sentry (Windows, Linux, VM, Amazon, Azure, Docker)

– Flexible license types ( Instance or Elastic )

– Support and Maintenance included in pricing

Hardware Availability End Of Life Process Description

Forum Systems hardware devices have a 5 year life span from date of purchase.   The information below pertains to the general time table for hardware model availability, not specific EOL of customer purchased hardware.    Customer purchased hardware EOL dates are dependent upon date of purchase (+ 5 years) which may be prior to or after general hardware availability dates noted below.    Forum Systems reserves the right to alter the availability dates of hardware models based on the availability of next generation hardware models. Forum Systems may find it necessary to discontinue hardware platforms for a number of reasons, including technology enhancements, upgrades and offering customers the same quality/higher performance products at the same or lower price or when key components are no longer available. When a hardware product reaches its end of life (EOL), Forum Systems is committed to communicating important milestones throughout the EOL period, including the initial EOL notification, End of Sale (EOS) for product, End of Support (EOST) milestone dates, as well as other key information pertaining to Forum Systems hardware products. Any products being discontinued will be announced as End of Sale and identified as such on the price list for up to six calendar months prior to the discontinuation and end of sale date also known as the last order date. On the end of sale date, discontinued products are removed from the price list and are no longer available for purchase. Support for discontinued products will only be provided to customers who purchased a maintenance contract, or converted their new product warranty coverage to a maintenance contract prior to the expiration of the standard warranty. If the discontinued product is not available for replacement or repair during the final year of the EOST period, Forum Systems reserves the right to satisfy the support requirement by replacing the discontinued product with functionally equivalent hardware.
Model Milestone Definition Date
5563/5564 End-of-Life Model Availability Announcement The date that announces the end of life of the availability of the product model.  January 15, 2022
5563/5564 End-of-Sale Date The last date to order the product model through Forum Systems. The product model is no longer for sale after this date.  March 15, 2022
5563/5564 M&S Contract Renewal: HW After this date, the M&S contract can be renewed only for noted model systems purchased within the prior 5 years from the noted date.  June 30, 2023
5563/5564 RevC End-of-Life Model Availability Announcement The date that announces the end of life of the availability of the product model.  January 15, 2022
5563/5564 RevC End-of-Sale Date The last date to order the product model through Forum Systems. The product model is no longer for sale after this date.  March 15, 2022
5563/5564 RevC M&S Contract Renewal: HW After this date, the M&S contract can be renewed only for noted model systems purchased within the prior 5 years from the noted date.  June 30, 2023
6563/6564 End-of-Life Model Availability Announcement The date that announces the end of life of the availability of the product model.  March 15, 2027
6563/6564 End-of-Sale Date The last date to order the product model through Forum Systems. The product model is no longer for sale after this date.  June 15, 2027
6563/6564 M&S Contract Renewal: HW After this date, the M&S contract can be renewed only for noted model systems purchased within the prior 5 years from the noted date.  September 15, 2028
6563/6564 RevC End-of-Life Model Availability Announcement The date that announces the end of life of the availability of the product model.  March 15, 2027
6563/6564 RevC End-of-Sale Date The last date to order the product model through Forum Systems. The product model is no longer for sale after this date.  June 15, 2027
6563/6564 RevC M&S Contract Renewal: HW After this date, the M&S contract can be renewed only for noted model systems purchased within the prior 5 years from the noted date.  September 15, 2028
NEXT REV TBD Next Generation Platform will be announced for availability. November 15, 2021

5 Year Guarantee

Regardless of EOL and EOS dates specified above, your hardware or software licenses are guaranteed to be supported for 5 years from date of purchase.