Software End of Service Process Description

Please see below for the EOS (End of Service) for software versions. Software licenses purchased under the Legacy Perpetual License model and have an active support and maintenance contract will receive critical patch and maintenance updates on 8.x releases after September 2019. After September 2019, new features and capabilities will be added to the 9.x major release version branch only, and not added to 8.x release builds. Customers who are on the subscription licensing plans have unlimited access to upgrades regardless of version. Customers who purchased perpetual 8.x licenses are encouraged to move to the flex subsription model for the advantages itemized below.

Legacy Perpetual Model (v8.x)

- Locked to version 8.x, maintenance mode only in September, 2019

- Locked to Forum Sentry Gateway Form Factor (Windows, Linux, VM, Amazon)

- Instance-Based only

- Support and Maintenance required to be renewed yearly at separate cost

- End of Service for 8.x releases is July 2022.

Perpetual Model (v9.x)

- Locked to version 9.x

- Locked to Forum Sentry Gateway Form Factor (Windows, Linux, VM, Amazon)

- Instance-Based only

- Support and Maintenance required to be renewed yearly at separate cost

Flex and Flex+ License Subscription Models (any version x8.x, v9.x, and higher)

- No version lock, no upgrade costs, unlimited upgrades

- Any form factor of Forum Sentry (Windows, Linux, VM, Amazon, Azure)

- Flexible license types ( Instance or Elastic )

- Support and Maintenance included in pricing

Hardware End Of Life Process Description

Forum Systems may find it necessary to discontinue hardware platforms for a number of reasons, including technology enhancements, upgrades and offering customers the same quality/higher performance products at the same or lower price or when key components are no longer available. When a hardware product reaches its end of life (EOL), Forum Systems is committed to communicating important milestones throughout the EOL period, including the initial EOL notification, End of Sale (EOS) for product, End of Support (EOST) milestone dates, as well as other key information pertaining to Forum Systems hardware products.

Forum Systems will provide the next generation hardware solution at least 2 years in advance of the EOS notification date for existing hardware. This ensures that we provide our customers with at least 2 years window for a legacy hardware migration plan before a hardware platform actually becomes EOL.

Any products being discontinued will be announced as End of Sale and identified as such on the price list for up to six calendar months prior to the discontinuation and end of sale date also known as the last order date. On the end of sale date, discontinued products are removed from the price list and are no longer available for purchase. Support for discontinued products will only be provided to customers who purchased a maintenance contract, or converted their new product warranty coverage to a maintenance contract prior to the expiration of the standard warranty. If the discontinued product is not available for replacement or repair during the final year of the EOST period, Forum Systems reserves the right to satisfy the support requirement by replacing the discontinued product with functionally equivalent hardware.

Model	Milestone	Definition	Date
1503/1504	End-of-Life Announcement	The date the document that announces the end of sale and end of life of a product is distributed to the affected customers	August 15, 2007
1503/1504	End-of-Sale Date	The last date to order the product through Forum Systems. The product is no longer for sale after this date.	August 15, 2007
1503/1504	End of Service Contract Renewal Date: HW	The last date to extend or renew a service contract for the product. Thereafter, the M&S contract can only be renewed for support of Software, or add a new hardware/software M&S contract.	December 31, 2007
1503/1504	Last Date of Maintenance Support: HW	The last date the hardware product is supported without a valid M&S Contract. After this date, all Time & Material support services for the product are unavailable, and the product becomes obsolete	June 30, 2008
2563/2564	End-of-Life Announcement	The date the document that announces the end of sale and end of life of a product is distributed to the affected customers	August 15, 2011
2563/2564	End-of-Sale Date	The last date to order the product through Forum Systems. The product is no longer for sale after this date.	August 15, 2011
2563/2564	End of Service Contract: HW	The last date to extend or renew a service contract for the product. Thereafter, the M&S contract can only be renewed for support of Software, or add a new hardware/software M&S contract.	December 31, 2011
2563/2564	Last Date of Maintenance Support: HW	The last date the hardware product is supported without a valid M&S Contract. After this date, all Time & Material support services for the product are unavailable, and the product becomes obsolete	December 31, 2012
3563/3564	End-of-Life Announcement	The date the document that announces the end of sale and end of life of a product is distributed to the affected customers	August 30, 2013
3563/3564	End-of-Sale Date	The last date to order the product through Forum Systems. The product is no longer for sale after this date.	August 30, 2013
3563/3564	End of Service Contract: HW	The last date to extend or renew a service contract for the product. Thereafter, the M&S contract can only be renewed for support of Software, or add a new hardware/software M&S contract.	December 31, 2013
3563/3564	Last Date of Maintenance Support: HW	The last date the hardware product is supported without a valid M&S Contract. After this date, all Time & Material support services for the product are unavailable, and the product becomes obsolete	December 31, 2014
4563/4564 RevA	End-of-Life Announcement	The date the document that announces the end of sale and end of life of a product is distributed to the affected customers	January 31, 2016
4563/4564 RevA	End-of-Sale Date	The last date to order the product through Forum Systems. The product is no longer for sale after this date.	December 31, 2015
4563/4564 RevA	End of Service Contract: HW	The last date to extend or renew a service contract for the product. Thereafter, the M&S contract can only be renewed for support of Software, or add a new hardware/software M&S contract.	December 31, 2015
4563/4564 RevA	Last Date of Maintenance Support: HW	The last date the hardware product is supported without a valid M&S Contract. After this date, all Time & Material support services for the product are unavailable, and the product becomes obsolete	December 31, 2016
4563/4564 RevB	End-of-Life Announcement	The date the document that announces the end of sale and end of life of a product is distributed to the affected customers	August 15, 2017
4563/4564 RevB	End-of-Sale Date	The last date to order the product through Forum Systems. The product model is no longer for sale after this date.	August 15, 2017
4563/4564 RevB	M&S Contract Renewal: HW	After this date, the M&S contract can be renewed only for noted model systems purchased within the prior 5 years from the noted date.	June 30, 2018
4563/4564 RevC	End-of-Life Announcement	The date the document that announces the end of sale and end of life of a product is distributed to the affected customers	August 15, 2017
4563/4564 RevC	End-of-Sale Date	The last date to order the product through Forum Systems. The product model is no longer for sale after this date.	August 15, 2017
4563/4564 RevC	M&S Contract Renewal: HW	After this date, the M&S contract can be renewed only for noted model systems purchased within the prior 5 years from the noted date.	June 30, 2018
5563/5564	End-of-Life Announcement	The date the document that announces the end of sale and end of life of a product is distributed to the affected customers	August 15, 2022
5563/5564	End-of-Sale Date	The last date to order the product through Forum Systems. The product model is no longer for sale after this date.	August 15, 2022
5563/5564	M&S Contract Renewal: HW	After this date, the M&S contract can be renewed only for noted model systems purchased within the prior 5 years from the noted date.	June 30, 2023
5563/5564 RevC	End-of-Life Announcement	The date the document that announces the end of sale and end of life of a product is distributed to the affected customers	August 15, 2022
5563/5564 RevC	End-of-Sale Date	The last date to order the product through Forum Systems. The product model is no longer for sale after this date.	August 15, 2022
5563/5564 RevC	M&S Contract Renewal: HW	After this date, the M&S contract can be renewed only for noted model systems purchased within the prior 5 years from the noted date.	June 30, 2023
NEXT REV	TBD	Next Generation Platform will be announced for availability.	August 15, 2020

5 Year Guarantee

Regardless of EOL and EOS dates specified above, your hardware or software licenses are guaranteed to be supported for a minimum of 5 years from date of purchase.